Remote Support
As part of our commitment to achieving 100% customer satisfaction, ayData offers customers immediate, live, remote service and support for all its fielded solutions. A dedicated and qualified technical support team is there to help resolve any issues that may arise with an ayData solution. This includes working with other third party vendors as necessary.
Your remote team
ayData service engineers are highly skilled and in close contact with our research and development department and product management teams so they are capable of serving you directly. With ayData you won’t experience long phone queues, or annoying transfers to different people. Our promise is “immediate service and support.”
Your remote service
With remote maintenance, we can provide you with fast service for your systems. With your approval, our service engineers can access your server through a secure, encrypted Internet connection. You may be requested to allow us access to your computer or to download a support tool.
Our Service Makes the Difference!
Get immediate, live, service and support from dedicated, qualified ayData remote service engineers.
Encrypted connection makes server access safe. No software installation on your server is necessary.
Onsite service calls and long-lasting downtime can be avoided with remote support from ayData.
See the work of our service engineers live on your systems. You’re in control to stop remote access at any time.
Remote Support Includes
Knowledgable, qualified, trained support team
Remote maintenance for your systems
Access to your system through a secure, encrypted Internet connection
Immediate access to your dedicated service engineer
Key Capabilities
Vendor agnostic
Multi-vendor issues resolution
DICONDE expertise
Ongoing maintenance service and support
Dedicated ayData service engineers
